Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Welcome to Dubai Visit Experience ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dubaivisitexperience.com and use our services.

Dubai Visit Experience is operated by a company registered in the United Kingdom (Company Registration Number: 01581922) with registered address at 35 Wilson Ridges Morrismouth, L39 3LJ, United Kingdom.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account on our website
• Make a booking or purchase tickets for Dubai attractions
• Subscribe to our newsletter or marketing communications
• Contact us through our contact form or email
• Participate in surveys, contests, or promotions
• Leave reviews or comments on our website

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Payment information (processed securely through third-party payment processors)
• Travel preferences and interests
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Pages visited and time spent on pages
• Referring website or source
• Click-through data
• Location data (with your consent)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This helps us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Process and fulfill your bookings and ticket purchases
• Send booking confirmations and tickets
• Provide customer support and respond to inquiries
• Manage your account and preferences

3.2 Communication

• Send important updates about your bookings
• Provide customer service and technical support
• Send newsletters and promotional materials (with your consent)
• Notify you about special offers and discounts

3.3 Business Operations

• Analyze website usage and improve our services
• Conduct research and analytics
• Prevent fraud and ensure security
• Comply with legal obligations
• Enforce our terms and conditions

3.4 Marketing and Personalization

• Personalize your experience on our website
• Display targeted advertisements
• Measure the effectiveness of our marketing campaigns
• Send personalized recommendations based on your interests

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations when you book attractions or purchase services
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
• Consent: Processing based on your explicit consent, such as for marketing communications
• Legal Obligation: Processing necessary to comply with legal requirements

5. How We Share Your Information

We may share your information with the following parties:

5.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors (for secure payment transactions)
• Attraction partners and ticket suppliers
• Email service providers
• Web hosting and cloud storage providers
• Analytics and marketing platforms
• Customer support tools

5.2 Business Partners

We may share information with our business partners, including:

• Dubai attraction operators and venues
• Travel agencies and tour operators
• Marketing and advertising partners

5.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Protect the rights and safety of our users

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

6. Third-Party Services and Links

Our website uses third-party services, including:

6.1 Google Analytics

We use Google Analytics (ID: G-FGH2578SD) to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous information. You can opt out using the Google Analytics Opt-out Browser Add-on.

6.2 Facebook Pixel

We use Facebook Pixel (ID: 695128382541201) for advertising and analytics purposes. This helps us measure the effectiveness of our advertising campaigns and show you relevant ads on Facebook.

6.3 External Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United Kingdom, European Economic Area, United Arab Emirates, and United States. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

For transfers from the EEA or UK, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved transfer mechanisms

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage and access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill your bookings
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

10.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data in a structured format

10.2 GDPR Rights (EEA and UK Users)

If you are located in the EEA or UK, you have additional rights under GDPR, including:

• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority
• Right to be informed about automated decision-making

10.3 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

10.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: info@dubaivisitexperience.com
• Phone: +44 023 6489 309
• Mail: 35 Wilson Ridges Morrismouth, L39 3LJ, United Kingdom

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Marketing Communications

We may send you marketing communications if you have:

• Opted in to receive marketing emails
• Made a booking with us and have not opted out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your bookings and account.

13. Cookie Policy

13.1 Types of Cookies We Use

Essential Cookies: Required for website functionality and cannot be disabled

Performance Cookies: Help us understand how visitors use our website

Functional Cookies: Remember your preferences and settings

Targeting Cookies: Used to deliver relevant advertising and track campaign effectiveness

13.2 Managing Cookies

You can manage your cookie preferences through:

• Our cookie consent banner when you first visit our website
• Your browser settings
• Third-party opt-out tools

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dubai Visit Experience

35 Wilson Ridges Morrismouth
L39 3LJ
United Kingdom

Email: info@dubaivisitexperience.com
Phone: +44 023 6489 309
Company Registration: 01581922

16. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at:
Email: dpo@dubaivisitexperience.com

17. Supervisory Authority

If you are located in the EEA or UK and have concerns about our data practices, you have the right to lodge a complaint with your local data protection authority:

UK: Information Commissioner's Office (ICO)
Website: https://ico.org.uk

EEA: Contact your national data protection authority

This Privacy Policy was last updated on January 1, 2025. It is effective immediately upon posting.